Privacy
policy

Our legal responsibilities

We are required by law to give you this notice. It explains how we may use and disclose protected health information about you and describes your rights and our obligations regarding that information. We maintain the privacy of protected health information and provide notice of our legal duties and privacy practices.

We may change these policies at any time. Changes will apply to all current and past health information. You may request a copy of this notice at any time by contacting Modern Health Solutions at 11962 W. 119th Street, Overland Park, KS 66213 or 913.231.1390.

How we may use or disclose your protected health information

The following examples describe ways we may use protected health information for treatment, payment, healthcare operations, and other purposes. Not every use or disclosure within a category is listed.

Treatment

We may use and disclose your protected health information to provide treatment, including disclosure to medical providers, trainees, therapists, medical staff, and office staff involved in your care. For example, your provider may consult another provider to coordinate care, or office staff may contact a pharmacy about a prescription.

Payment

We may use your protected health information to obtain payment from an insurance company or another third party, including providing information needed for medication pre-authorization.

Healthcare operations

We may use or disclose protected health information to operate the practice. These activities may include training, reviewing cases with employees, improving quality of care, and contacting you by phone, email, or text about appointments.

Business associates

If protected health information is shared with a third-party business associate, such as a billing service, we will maintain a written contract requiring appropriate privacy protections.

Marketing and authorization

We may use protected health information for marketing activities, such as sending information about services or products that may interest you. You may ask us to stop these communications at any time. We will not use or disclose protected health information for purposes beyond those identified in this policy without your specific written authorization. You may revoke an authorization, but revocation will not affect information already shared while it was in effect.

Appointment reminders

We may contact you by text, phone, or email with reminders about initial visits, follow-up visits, or lab work.

Others involved in your care

We may disclose protected health information to family members or friends with your verbal agreement, or after giving you an opportunity to object. If you are unable to agree or object, we may disclose information when we determine it is in your best interest based on professional judgment and an urgent or emergent need.

Research and organ donation

We will not use or disclose health information for research without your authorization. If you are an organ donor, we may release information to organizations involved in organ procurement or transplantation when necessary to facilitate that process.

Public health and oversight

We may disclose protected health information when necessary to prevent or control disease, report adverse events, prevent injury, disability, or death, or comply with FDA requirements. We may disclose information to health oversight agencies for audits, investigations, inspections, or licensing purposes.

Required disclosures

We will disclose protected health information when required by federal, state, or local law. We may also disclose it for workers’ compensation, in response to a court or administrative action or subpoena, or to law enforcement in response to a court order, subpoena, or warrant, subject to applicable legal requirements.

Your rights regarding protected health information

Access to medical records

You have the right to access and receive copies of protected health information used to make decisions about your care. A written request is required. We reserve the right to charge a reasonable fee for preparing and providing copies.

Amendment

If you believe information is incorrect or incomplete, you may submit a written request explaining why it should be amended. We may deny a request that is not in writing, does not include a reason, or concerns information we believe is accurate and complete. If denied, we will provide a written explanation.

Accounting of disclosures

You may request a list of certain disclosures of your health information, except disclosures for treatment, payment, healthcare operations, those made under a valid authorization, and other disclosures excluded by applicable law. An approved accounting may include dates, recipients, descriptions, reasons, and other pertinent information. We reserve the right to charge a reasonable fee where permitted.

Restriction requests

You may request a restriction on information used or disclosed for treatment, payment, or healthcare operations. We will accommodate requests as required by applicable law. Requests must be submitted in writing.

Confidential communication

You may request that we communicate with you about healthcare matters in a particular way or at a particular location. We will accommodate reasonable requests that allow us to continue billing and collecting payment.

Paper copy

You may request a paper copy of this policy even if you reviewed or signed it electronically.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with our office or with the U.S. Department of Health and Human Services. We will provide the appropriate filing address upon request.